Feedback for every need.

Customer feedback, product insights, customer experience and testing. Discover opportunities to grow and improve.

Successful teams collect feedback with Usersnap

CUSTOMER FEEDBACK

Measure customer experience and customer success.

Know your customers better than ever before, giving them a feedback menu and quantifying their satisfaction. Engage with customers directly in the Usersnap inbox or integrate Usersnap with your favorite CS tools.

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WEBSITE FEEDBACK

Improve the user journey, from landing page to subscription.

Show tailored pop-ups to website visitors, at the right place and right time. Collect feedback to optimize conversion rates, uncovering both their pains and delights.

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Product insights

Get product feedback, research, and measure satisfaction.

Collect feature requests, beta test for feedback, and make better product decisions. Organize, build, and adjust your roadmap based on validated customer needs.

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USER ACCEPTANCE TESTING

Test, iterate, ship.

Move quickly from “project ready” to “project shipped”. Do user acceptance testing (UAT) with selected customers to see if it does what it should.

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Self service

Direct users to the right place.

Manage incoming feedback, display a menu to help directing users to the relevant feedback collector. Link your service chat or documentation with a simple configuration.

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Quality assurance

Easily streamline bug reporting.

Anyone can send the perfect bug report, with screenshots, annotations and metadata included. Understand tickets, forward them to your favorite backlog tool and save valuable time.