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Turn ServiceNow tickets into product discovery intelligence
Usersnap auto ingests ServiceNow data straight into your discovery flow. Centralize and structure insights from support so you can plan with real evidence.
Never miss the insights hanging in CS conversations
Connect ServiceNow as a channel and Usersnap automatically pulls in selected tickets and conversations, turning raw support interactions into structured discovery insights your product team can actually act on.
Decode what customers mean with AI
Every ticket is transformed into structured user evidence: highlights of problems, friction, recurring requests, and pain points. Teams can quickly grasp what's driving support volume without digging through thousands of threads.
Find opportunities you can prioritize
Create product opportunities directly from support feedback and link supporting tickets to build a strong case. Evaluate impact, urgency, and effort with full context, so that prioritization becomes clear and aligned.
Spot patterns early and act with confidence
AI analyzes conversations, tags sentiment and topics, and surfaces trends across platforms. It generates evidence-backed hypotheses your team can review, discuss, and turn into confident product decisions.
“Usersnap has shortened our customer support cycle. 
Visual feedback really helps us understand and iterate faster.”
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“Beta users report what they think is broken, when in fact it could be the feature not working as they expected. This helps us understand why the product is not satisfactory.”
“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”
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“Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and figure out how to best provide value for Tango users.”
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