.svg)
Customer evidence in one place
Customer feedback platform for enterprise product teams
Usersnap consolidates multiple feedback tools into a single workflow for product teams: bug reports, feature requests, surveys and support chats land in one inbox, labeled and linked to the sender.
.svg)
Reactive & Proactive Collection
A steady stream of evidence for roadmap planning
Users report issues inside your product with screenshots, annotations and screen recordings. Targeted surveys ask for their view at the moments you pick.
- See the exact problem with screenshots
- Customize widget design with zero code
- Surveys targeted by page and user properties
Plan Roadmaps & Fix Issues
Organized workflows and strategic overview
Categorize feedback with labels into important topics. Manage development and track issues with the status, assignee, priority fields and more. Connect with 50+ integrations.
- Browser, device and page data on every item
- Switch between kanban and list views
- 2-way status sync with Jira and Azure DevOps
“Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features, improve product design, and figure out how to best provide overall value for Tango users.”
Annie Ng, Growth, Tango
Make Decisions with Evidence
See which users and segments raise what
Track trends and satisfaction scores over time. Open any user to see their feedback history, and group users into segments.
- Topic and sentiment tagging - AI
- Export via REST API or one-click CSV
Closing the Feedback loop
Show customers what happened to their request
Share a public board where customers upvote and comment, or a limited board where each user sees only their own requests. Replies you write in Usersnap reach the customer by email.
- Saved replies and bulk replies for quick follow-up
- Customize branding for widgets, emails, board
Get started now. It’s easy as ...
Start free. No credit card required. Create a project and choose the channels you want to collect from.
Add one snippet to your site or app, then set when and where the widget appears.
Sentiment Sensor tags topic and sentiment on arrival, so the evidence is organized before anyone touches it. Connect Jira, Slack or Zendesk and you are done.
Rated by the teams who use it
.png)
.png)
.png)
Turn customer feedback into decisions you can defend
Free trial, no credit card needed.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
