Customer feedback is priceless but ...

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Microsoft trusts Usersnap as their feedback platformFacebook leverages visual feedback from UsersnapCisco leverages Usersnap's screen capture feedback toolAirbus enhance internal feedback exchange with UsersnapLyft closes customer feedback loops with UsersnapBridgestone trusts Usersnap as the customer feedback platform to manage their VOC program
Save 3 months by subscribing to Usersnap's yearly plans
Enterprise

Master feedback loops collaboration to deliver unbeatable experiences.

Starts from
on request
Let’s talk
Enterprise plans at Usersnap enjoys unlimited feedback collection
active projects
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Enterprise plans at Usersnap enjoys unlimited feedback collection
team members
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5 spaces
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Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Exclusive features for enterprise plan:
Single-Sign-On (SAML, OIDC)
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Full API access to personalize feedback collection methods
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Security audit and support
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Onboarding session & quarterly check-ins
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Consultation for your customer feedback strategy and program
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Custom terms of service
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Premium

The complete platform to accelerate customer-centric growth.

Starts from
€249
/month
Get Started
25 active projects
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25 team members
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5 spaces
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Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Everything in Company, plus:
Native screen capture for protected sites
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Mobile app surveys (SDK)
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Multi-lingual custom translations
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Webhooks to connect any solution
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Admin permission hierarchy
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Company
Usersnap for companies starts at $129 per month

Drive customer engagement and use insights to build what truly matters.

Starts from
€129
/month
Get Started
15 active projects
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15 team members
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Everything in Startup, plus:
HOT! Browser error log recording
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Widget design customization
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Removal of Usersnap branding
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Tailor “thank you” screen with links
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Export data to JSON and CSV files
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Startup

Empower your team with actionable and scalable customer feedback.

Starts from
€69
/month
Get Started
5 active projects
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10 team members
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All you need to collect feedback, plus:
Screen capturing with metadata
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Surveys with conditional questions
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Feedback menu widget
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50+ integrations to automate workflows
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Public requests upvote board
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NEW! Reply-to-customer templates
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Enterprise

Master product-led growth collaboration to deliver unbeatable experiences.

€949
/month
Let’s chat
Unlimited active project (widget or survey)
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Unlimited collaborators
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Exclusive features for enterprise plan:
Single-Sign-On (SAML, OIDC)
info icon
Full API access to create personalized feedback collection methods
info icon
Security audit and support
info icon
Onboarding session & quarterly check-ins
info icon
Expert to assist with your customer feedback strategy and program
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Custom terms of service
info icon
Premium

Complete the customer experience and connect feedback to your custom workflows and analytics.

€329
/month
Start free trial
25 active widget or survey
info icon
25 team members
info icon
Everything in Company, plus:
NEW! Native mobile app surveys to improve cross-device engagement
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NEW! Custom translations to fit each local strategy
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Advance screen capturing technologies for protected sites
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Webhooks to connect any solution
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Admin roles accessible to manage dashboard visibility and edit permissions
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Security audit every year to ensure utmost data safety
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Flexible payment methods including bank transfer
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Unlimited incoming feedback, as always!
Company

Scale your customer engagement and solve user pain points faster. Growing companies adore this plan.

€189
/month
Start free trial
15 active widget or survey
info icon
15 team members
info icon
Everything in Startup, plus:
Automatic browser error capturing for easier troubleshooting
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Style your own beautiful widgets and microsurveys
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Removal of Usersnap branding on widgets, surveys, reply-to-customer emails
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Tailor feedback submission “thank you” screen with a friendly message or call-to-action links
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Space to experiment feedback collection and archive inactive forms
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Unlimited incoming feedback, as always!
Startup

Get more ways to understand customer needs and improve how your team acts on feedback.

€99
/month
Start free trial
5 active widget or survey
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10 user licences
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Everything in Basic, plus:
Feedback menu widget to offer multiple support options
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Chain surveys to dive deeper into user needs
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Joint inbox to manage all feedback in one place
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Move popular requests to the public upvote board
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50+ integrations for seamless external and internal communication
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NEW! Close the feedback loop faster with reply templates
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Unlimited incoming feedback, as always!
Enterprise

Master feedback loops collaboration to deliver unbeatable experiences.

Starts from
on request
Let’s chat
Enterprise plans at Usersnap enjoys unlimited feedback collection
active projects
info icon
Enterprise plans at Usersnap enjoys unlimited feedback collection
team members
info icon
5 spaces
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Exclusive features for Enterprise plan:
Single-Sign-On (SAML, OIDC)
info icon
Full API access to personalize feedback collection methods
info icon
Security audit and support
info icon
Onboarding session & quarterly check-ins
info icon
Consultation for your customer feedback strategy and program
info icon
Custom terms of service
info icon
Premium

The complete platform to accelerate customer-centric growth.

Starts from
€329
/month
Get Started
25 active projects
info icon
25 team members
info icon
5 spaces
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Everything in Company, plus:
Native screen capture for protected sites
info icon
Mobile app surveys (SDK)
info icon
Multi-lingual custom translations
info icon
Webhooks to connect any solution
info icon
Admin permission hierarchy
info icon
Company
Companies love Usersnap

Drive customer engagement and use insights to build what truly matters.

Starts from
€189
/month
Get Started
15 active projects
info icon
15 team members
info icon
Everything in Startup, plus:
HOT! Browser error log recording
info icon
Widget design customization
info icon
Removal of Usersnap branding
info icon
Tailor “thank you” screen with links
info icon
Export data to JSON and CSV files
info icon
Startup

Empower your team with actionable and scalable customer feedback.

Starts from
€99
/month
Get Started
5 active projects
info icon
10 team members
info icon
All you need to collect feedback, plus:
Screen capturing with metadata
info icon
Surveys with conditional questions
info icon
Feedback menu widget
info icon
50+ integrations to automate workflows
info icon
Public requests upvote board
info icon
NEW! Reply-to-customer templates
info icon

Enterprise plan

We don’t just offer a tool, we can be your partner! Custom and
flexible plans to accelerate your voice of customer program.
Let's chat
up to collaborators
up to ∞ active widgets or surveys
up to page views
Flexible payment methods
Custom terms of service
Full REST API access to create personalized feedback collection methods
NEW! Single-Sign-On (SAML, OIDC) to centralize authentication point
Dedicated customer success manager to assist with onboarding and your business goals
Enterprise security infrastructure to match your requirements
Freeze your account
$5   /month
Contact Sales
secure your data
while you are away

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Happy Usersnap customers

Frequently Asked Questions (FAQs)

Personalized demo on how to use customer feedback software

How can a user feedback software help you build better products?

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with customer feedback

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