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Manage team & user feedback
all in one place
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Rich context and visual communication
to speed up problem solving
Identify user context instantly
Technical context such as browser info, user attributes, URL and javascript errors on the console log are automatically attached. Advanced screen rendering options for protected sites available.
Send your application’s custom data along.
Automate feedback assignment.
Capture videos & screenshots
Allow users to to annotate by drawing or pinning comments directly on the screen that they see. Communicate with clear screenshots or video recordings.
Screen recording, cursor highlight, and audio.
Additional attachments also available.
Powerful segmentation tools
for research and insights
Personalized microsurveys
Launch CSAT, NPS, polls, and thumbs up/down surveys to measure user satisfaction. Include conditional questions to gather targeted feedback, and follow up with qualitative questions to gain deeper insights into creating a memorable customer experience.
Build single or multi-questions surveys.
Target relevant users and track responses.
Behavior & omnichannel targeting
Collect feedback and new feature requests at specific touch points using user events, URL paths, segments targeting. Scale discovery across channels and devices.
New! Interactive inline raters and forms for websites and emails, and single page link to share to anywhere.
AI features for faster user insights
Our new AI features help free teams’ time to focus more on strategic tasks in product development. They speed up the feedback process by summarizing feedback items for every project, identifying high-urgency issues and frequently requested topics, and optimizing response times with AI-generated replies.
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AI-suggested replies
AI-based smart labeling
Design and workflow customization
to scale usage & actions
Feedback button & menu
Give your website or app a dedicated feedback button to receive issues and suggestions. Use the menu to lead customers to the right support and feedback option. Link your messenger chat, help page or other mediums for a streamlined process.
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Design and branding customization.
Automate feedback assignment.
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Labels, statistics & reply-tos
Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox and triage faster with the split-screen view.
Mobile app to manage feedback on-the-go.
Kanban view to triage status workflows
Request upvote board
Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox and triage faster with the split-screen view.
Comment threads for community feedback.
Add status to in-progress items.
Bring feedback into your whole
team’s workflow
Additional features
Installation
Place the code snippet to your HTML just once to start your feedback adventure. Or use our Wordpress plugin.
Projects and notifications
Each feedback project has its own notification setting for you to focus on the most relevant info.
Spaces for teams and sites
Create spaces to organize your feedback projects for different sites and/or teams.
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User permissions
Grant team members with different permission levels for your account, spaces, and projects.
Branding
Apply your brand’s colors, text fonts and logo to your feedback widgets and feedback reply emails to boost  brand’s credibility.
Browser extension
The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.
Cloud-based hosting
Usersnap is cloud-based so you don't have to worry about installation & maintenance. ISO 27001 and SOC-2 certified hosting centers.
Security (GDPR, CCPA)
We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.
Data export
All data of your projects and tickets can be exported. You are the magician of the show.
Language support
Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.
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Webhooks
If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.
Unlimited feedback
Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.
Web content accessibility
We are committed to WCAG 2.1 AA standards for these project types: NPS and quick issue reporting.
Premium plan for global teams
Self-service premium plan to fulfil enterprise solutions without the hassle of talking to a sales representative.
Mobile application SDK
Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.
Mobile application SDK
Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.
Collect feedback,
ship better & faster.
Try now. Collect 20 feedback for free.
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