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tbk Creative to improving client feedback & acceptance tests
Hundreds of websites built, thousands of feedback resolved, 20 very happy team members, with the help of Usersnap.
Get started, it’s free
Challenges
Tedious communication on digital projects
Missing browser debugging information
Unclear feedback from clients and testers
“Usersnap has changed the way
we handle digital client feedback in every way.”
Andre Lefort, VP of Engineer @tbk
Loved features
Seamless integrations with 3rd party tools
Intuitive visual feedback tool for clients and teams
Centralized platform to view and triage feedback
Results
Fast tickets turnaround time
Visual and contextual feedback helps team keep QA resolution time to < 5 minutes per ticket.
Motivated development team
No more follow-up questions on bug reports. Full dedication to technical improvements.
More satisfied customers
Easily measure customer satisfaction on prototypes and gain actionable feedback.
More customer stories
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TBK creative
“Usersnap has changed the way we handle digital client feedback in every way.”
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Instacart
"Great for managing bug reports and improving our e-commerce user experience."
Dynatrace
"Usersnap makes managing website feedback easy for our team of 2000+ employees."
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PocketPrep
"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."
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Hawaiian airlines
"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."
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Erste bank
"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."
Read the full story →
Collect feedback,
ship better & faster.
Try now. Collect 20 feedback for free.
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