Dynatrace manages website feedback across departments with Usersnap

Usersnap provides a streamlined and no-code solution for Dynatrace’s website team to collect feedback from stakeholders.

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Collect and resolve user feedback globally
Non-technical procedure to report website issues
task list icon
Track and follow-up the feedback received

“In a global organization with over 2000 employees, an easy to use and streamlined feedback process, such as Usersnap’s tool, is essential to scale up internal feedback exchange.”

Gerald Haydtner, Web Marketing Manager @Dynatrace

Loved features

Annotated screenshots & screen recordings
feedback board
Browser and device info automatically attached
Unlimited feedback
Unlimited feedback reports and replies


Feedback from 2k employees

Any employee can easily send a website feedback, and get an email update when it's solved.
Improved technical accuracy

Website team and developers can quickly understand the screenshots with system info .
Happy stakeholders

Stakeholders can track their feedback and make sure the website is at utmost quality.
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"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

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Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

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Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

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Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

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Collect feedback,
ship better & faster.

Try now. Collect 20 feedback for free.

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