Rich context and visual communication to speed up problem solving
Identify user context instantly
Technical context such as browser info, user attributes, URL and javascript errors on the console log are automatically attached. Advanced screen rendering options for protected sites available.
Send your application’s custom data along.
Automate feedback assignment.
Capture videos & screenshots
Allow users to to annotate by drawing or pinning comments directly on the screen that they see. Communicate with clear screenshots or video recordings.
Powerful segmentation tools for research and insights
Personalized microsurveys
Launch CSAT, NPS, polls, and thumbs up/down surveys to measure user satisfaction. Include conditional questions to gather targeted feedback, and follow up with qualitative questions to gain deeper insights into creating a memorable customer experience.
Collect feedback and new feature requests at specific touch points using user events, URL paths, segments targeting. Scale discovery across channels and devices.
New! Interactive inline raters and forms for websites and emails, and single page link to share to anywhere.
AI features for faster user insights
Our new AI features help free teams’ time to focus more on strategic tasks in product development. They speed up the feedback process by summarizing feedback items for every project, identifying high-urgency issues and frequently requested topics, and optimizing response times with AI-generated replies.
Design and workflow customization to scale usage & actions
Feedback button & menu
Give your website or app a dedicated feedback button to receive issues and suggestions. Use the menu to lead customers to the right support and feedback option. Link your messenger chat, help page or other mediums for a streamlined process.
Design and branding customization.
Automate feedback assignment.
Labels, statistics & reply-tos
Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox and triage faster with the split-screen view.
Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox and triage faster with the split-screen view.
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