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Usersnap helps consolidate user feedback for fitness app Runtastic
Runtastic offers a range of digital health tracking and training applications. Usersnap helps the product and development teams to collect actionable feedback.
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Challenges
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No customers wanted to fill out forms
Time wasted for customer feedback was monumental
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Needed insights to improve customer experience
“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better.”
Franz Tretter, Product Manager @Runtastic
Loved features
In-app screenshots with a simple widget
User environment metadata automatically fetched
Standardized QA feedback tickets and process
Results
Easily maintain responsive website and app
Usersnap captures the most important information needed for a fast QA.
Metadata automatically attached to feedback items
Automatically see device info, OS, screen size, URL and other customer data.
Screenshot for every feedback
The visual feedback helps our team to better understand the user request and issue.
More customer stories
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TBK creative
“Usersnap has changed the way we handle digital client feedback in every way.”
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Instacart
"Great for managing bug reports and improving our e-commerce user experience."
Dynatrace
"Usersnap makes managing website feedback easy for our team of 2000+ employees."
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PocketPrep
"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."
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Hawaiian airlines
"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."
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Erste bank
"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."
Read the full story →
Collect feedback,
ship better & faster.
Try now. Collect 20 feedback for free.
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