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DIG: Connecting Businesses More Efficiently with Usersnap
Usersnap provided a streamlined solution that works perfectly for DIG to collect feedback and bug reports in their application.
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Challenges
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Bugs reporting processes lack automation
Unable to utilizing external tools time-efficiently
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Inaccuracies and quality depletion
“The quality of the reported issues improved significantly. We can get instant feedback, with meta data and context of the logged in user, the DOM and JS information.”
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Dieter Dobersberger, CTO at DIG
Results
Increased Automation
DIG was able to automate much more of their QA, bug reporting, and feature requesting processes.
Improved accuracy & quality
Sufficient information and screenshots included in feedback tickets allowed quick turn-around on bug fixes.
Seamless Integration
Integration with JIRA software allows the appropriate team members to take care of the feedback.
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More customer stories
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"Usersnap makes managing website feedback easy for our team of 2000+ employees."
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PocketPrep
"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."
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Hawaiian airlines
"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."
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Erste bank
"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."
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