Tango engages early adopters with Usersnap

Acquiring nearly 20,000 users in their initial first two months, Tango makes the most of customer feedback to carry on the hyper-growth.

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Allow customers to get in touch easily while not overwhelming the team
invite team members
Improve product according to customers’ feedback on what is most valuable
Understand user adoption and engagement with the first product version

“Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features, improve product design, and figure out how to best provide overall value for Tango users.”

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Annie Ng, Growth @ Tango

Loved features

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Reply-to function from feedback dashboard to customer email
Labeling and assigning feedback actions
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Slack integration for cross-functional visibility


Elevated customer support

Usersnap’s feedback widgets provide quick and visual ways for users to reach out.
Identify top feature requests

Customer feedback bears insights for new features and the importance of them.
Customer-centric collaboration

Growth and engineering teams work seamlessly together on requests and issues.
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More customer stories

TBK creative

“Usersnap has changed the way we handle digital client feedback in every way.”

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Instacart improving customer experience with Usersnap

"Great for managing bug reports and improving our e-commerce user experience."


"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

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Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

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Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

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Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

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Easily collect & manage customer feedback

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