Better user feedback & faster website relaunch for LAOLA1.tv
Usersnap has broken down the barriers of communication and enabled our users to accurately communicate the complex 3D problems they are having
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Challenges
Relaunch with new features and navigation
Difficult experience with personalisation
High traffic site with a lot of users
“Especially our product guys loved how great this worked out! It doesn’t detach user feedback from its context.”
Results
Agile migration
Agile approach that led to multiple feedback cycles.
Successful beta testing
Used Usersnap for beta testing to get feedback early on.
Better product management
Weekly analysis and prioritization of all incoming feedback, bugs and other ideas collected with the Usersnap feedback button.
More customer stories
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TBK creative
“Usersnap has changed the way we handle digital client feedback in every way.”
Read the full story →Instacart
"Great for managing bug reports and improving our e-commerce user experience."
Dynatrace
"Usersnap makes managing website feedback easy for our team of 2000+ employees."
Read the full story →PocketPrep
"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."
Read the full story →Hawaiian airlines
"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."
Read the full story →Erste bank
"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."
Read the full story →Build better products
with customer feedback
15-day free trial. No credit card.
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