Build better products with Customer Feedback

Make the voice of customers
the fuel to drive your product decisions with Usersnap.

Visual feedback helps your QA processcollect feedback

Test some of our customer experience widgets

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Customer engagement

Offer micro-interactions (thumbs up or down), increase customer engagement and get more feedback faster.

Click and see how it works
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CSAT surveys

Surveys help you measure experiences with star or smiley raters and improve the product faster.

Click and see how it works
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Net Promoter Score

Know if people would recommend your product, and follow up with open-ended questions to find out why

Click and see how it works

Feedback options

Guide users to give feedback, how they want.  Users and customers can rate their experience, report bugs, and contact support from the same feedback button. 

Read More ⟶

Usersnap - feedback menu
meta data of Usersnap feedback
Screenshots & Screen Recordings

See it, fix it.

Your users can send in annotated screenshots or screen recordings directly in your web app or website. Metadata such as URL, device, browser info and javascript errors are included.

Schedule a demo  ⟶

Get Ratings & Qualitative Feedback

Use NPS, CSAT, CES and binary rating systems to measure customer happiness. Follow up with a dynamic open-ended question to understand "why" customers think this way.

  • Measure Customer Satisfaction
  • Get a customer health score
  • Streamlined feedback process
  • Resolve issues and ship faster
rating options Usersnap
customer satisfaction

Increase Customer Engagement

Flexible triggers allowing you to ask feedback at the right moment will boost response rate. Customize the widget to fit your branding and theme.

New! Increase response rates even more with mini surveys.

Try it out  ⟶
Closing the loop

Respond to Feedback Easily

Close the feedback loop by replying to customers or other actions directly in the feedback inbox. Less hassle on management, more time for growth.

Try it out  ⟶
Usersnap dashboard
statistiics / Usersnap

Gain Insights to Highlights & Trends

Relevant statistics for you to quickly grasp customers' needs and evaluate your efforts. Knowing when and how to change will lead you to success.

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Integrate your customer feedback with 2,000 solutions


Integrate with tools you use daily

View Usersnap integrations ⟶

Test our quality assurance widgets now

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Bug tracking widget

Enjoy multiple annotation tools to point out the issue on your screenshot.

Click to launch widget  ⟶
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Beta testing widget

Give testers an easy way to send in feedback to get more valuable insights.

Click to launch widget  ⟶
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Screen recording widget

No more misunderstandings. Use screen recording to show issues.

Click to launch widget  ⟶

What types of feedback can you collect with Usersnap?

video about customer feedback

Canva’s case study


Communicating visual matters with users
Unsolicited customer feedback sources.
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Streamlining internal bug tracking with efficiency

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”

Joscha Feth, Engineer


215% increase
in customer feedback submission
Improved efficiency
by streamlining and automating tickets.
Raised customer satisfaction
by allowing for in-app feedback.
Check out all of our customer stories ⟶
tony stillwell, divvyhq

“Listening and hearing our customers has been a priority for us at DivvyHQ out of the gate. Usersnap has made that priority much easier to maintain”

Tony Stillwell, VP of Customer Experience, DivvyHQ
View all customer stories  ⟶

Build better products
with customer feedback

15-day free trial. No credit card.

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