Customer feedback is priceless but ...

Start a trial for free - no credit card needed. Or talk to a product specialist →

Usersnap pricing - unlimited feedback widgets

Unlimited widgets and surveys

Usersnap pricing - unlimited project collaborators

Unlimited collaborators

Usersnap pricing - GDPR and CCPA compliant

GDPR- & CCPA-compliant

Essentials

For startups and small teams to stay on top of customer feedback trends.

Starts from
$79
/month
Try Now
(no credit card needed)
1 team space
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
250 feedback respones
info icon
This is the total number of feedback you can receive across projects and spaces per month. You have the flexibility to customize the feedback count at $35 for 250 additional responses each month. If you exceed your monthly limit, feedback projects will be automatically paused so that new feedback responses can not be submitted.
+250 feedback responses for $35
Exclusive features for this plan:
20+ survey templates (NPS, CSAT, etc.)
info icon
Ready-to-use survey templates for measuring customer experience and collecting feedback. Screen capture tools available to enhance feedback context.
Visual feedback with metadata
info icon
Take a screenshot with Usersnap's widget and directly draw, highlight, or pin comments to illustrate a feedback. Metadata such as URL, device and browser info are attached by Usersnap and ready for you to view in the dashboard.
Native screen capture for protected sites
info icon
Select from different browser screenshot technologies to best suit your website and customer needs.
Feedback menu widget
info icon
Create a feedback menu to navigate customers to different purpose of feedback widgets or your support messenger or help center.
50+ integrations to automate workflows
info icon
Usersnap has partnered with many of your daily used software to connect the data and make managing feedback more efficient.
Basic widget audience targeting
info icon
Trigger surveys on a page load, time or show the feedback button only to users with specific email addresses.
Feature request and upvote board
info icon
Publish a feedback list as a feedback board to share with customers the state of progress and collect upvotes, more comments on the feedback items.
Sync application data to user profile
info icon
Identify who gave you each feedback so you can get additional information and follow up individually. Pass automatically custom data from your application (subscription type, user id, session information) with every feedback item.
5 active projects
info icon
You can set live and run 5 projects of feedback widgets or surveys at the same time.
Freepik loving Usersnap - visual feedback makes QA easier & faster!
Tango loving Usersnap - customer feedback brings clarity to product growth!
Content Snare loving Usersnap - Tango loving Usersnap - customer feedback brings clarity to product growth!
Scale

Great for scaling teams to drive customer engagement and build what truly matters.

Starts from
$379
/month
Try Now
(no credit card needed)
3 team spaces
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
1,000 feedback responses
info icon
This is the total number of feedback you can receive across projects and spaces per month. You have the flexibility to customize the feedback count at $35 for 250 additional responses each month. If you exceed your monthly limit, feedback projects will be automatically paused so that new feedback responses can not be submitted.
Everything in Essentials, plus:
Team permission hierarchy
info icon
Define 3 levels of access for your collaborators. Team owner, admin, members.
Advanced style customization
info icon
Change the colors, fonts, widget sizes, and remove “Powered by Usersnap” branding from all your widgets and surveys.
Webhooks to connect any solution
info icon
Use a custom webhook to send feedback data to any solution, including enterprise infrastructures.
Advance widget audience targeting
info icon
Target specific user segments using your application user properties to build truly personalized feedback interactions.
Mobile app surveys (SDK)
info icon
Launch native in-app surveys on your iOS and Android mobile apps with Usersnap's new mobile SDK.
Unlimited active projects
info icon
You can set live as many widgets and run various surveys to gain complete insights for your customer feedback program.
Hawaiian Airlines loving Usersnap  - customer feedback brings clarity to product growth!
BBC loving Usersnap  - customer feedback brings clarity to product growth!
Canva loving Usersnap  - customer feedback brings clarity to product growth!
Usersnap pricing - get 1000 feedback responses with the Scale plan
Ultimate

Comprehensive enterprise platform to deliver unbeatable experiences.

Starts from
$2,379
/month
Exclusive for yearly subscriptions
Let’s talk
Up to unlimited team spaces
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Up to unlimited feedback responses
info icon
This is the total number of feedback you can receive across projects and spaces per month. You have the flexibility to customize the feedback count at $35 for 250 additional responses each month. If you exceed your monthly limit, feedback projects will be automatically paused so that new feedback responses can not be submitted.
Everything in Scale, plus:
Single-Sign-On (SAML, OIDC)
info icon
Connect your enterprise authentication system with Usersnap for safety control over user log-ins
Dedicated expert manager to support
your customer feedback program
info icon
A dedicated product expert will help you analyze your existing customer feedback strategy, help in setting up Usersnap, and consult you on how to improve your feedback process.
Enterprise infrastructure and security
info icon
Global security support according to your customer enterprise infrastructure requirements
Custom SLA, DPA and PO
info icon
Customization of the SLAs and DPAs to better fit your organization’s special requirements.
Facebook loving Usersnap - visual feedback makes QA easier & faster!
Cisco
Microsoft loving Usersnap - visual feedback makes QA easier & faster!
Essentials

For startups and small teams to stay on top of customer feedback trends.

Starts from
$99
/month
Try Now
(no credit card needed)
1 team space
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
250 feedback respones
info icon
This is the total number of feedback you can receive across projects and spaces per month. You have the flexibility to customize the feedback count at $35 for 250 additional responses each month. If you exceed your monthly limit, feedback projects will be automatically paused so that new feedback responses can not be submitted.
more feedback items price - icon
Exclusive features for this plan:
20+ survey templates (NPS, CSAT, etc.)
info icon
Ready-to-use survey templates for measuring customer experience and collecting feedback. Screen capture tools available to enhance feedback context.
Visual feedback with metadata
info icon
Take a screenshot with Usersnap's widget and directly draw, highlight, or pin comments to illustrate a feedback. Metadata such as URL, device and browser info are attached by Usersnap and ready for you to view in the dashboard.
Native screen capture for protected sites
info icon
Select from different browser screenshot technologies to best suit your website and customer needs.
Feedback menu widget
info icon
Create a feedback menu to navigate customers to different purpose of feedback widgets or your support messenger or help center.
50+ integrations to automate workflows
info icon
Usersnap has partnered with many of your daily used software to connect the data and make managing feedback more efficient.
Basic widget audience targeting
info icon
Trigger surveys on a page load, time or show the feedback button only to users with specific email addresses.
Feature request and upvote board
info icon
Publish a feedback list as a feedback board to share with customers the state of progress and collect upvotes, more comments on the feedback items.
Sync application data to user profile
info icon
Identify who gave you each feedback so you can get additional information and follow up individually. Pass automatically custom data from your application (subscription type, user id, session information) with every feedback item.
5 active projects
info icon
You can set live and run 5 projects of feedback widgets or surveys at the same time.
Usersnap pricing - companies that are using scale plan
Usersnap pricing - companies that are using scale plan
Usersnap pricing - companies that are using scale plan
Scale

Great for scaling teams to drive customer engagement and build what truly matters.

Starts from
$479
/month
Try Now
(no credit card needed)
3 team spaces
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
1,000 feedback responses
info icon
This is the total number of feedback you can receive across projects and spaces per month. You have the flexibility to customize the feedback count at $35 for 250 additional responses each month. If you exceed your monthly limit, feedback projects will be automatically paused so that new feedback responses can not be submitted.
Everything in Essentials, plus:
Team permission hierarchy
info icon
Define 3 levels of access for your collaborators. Team owner, admin, members.
Advanced style customization
info icon
Change the colors, fonts, widget sizes, and remove “Powered by Usersnap” branding from all your widgets and surveys.
Webhooks to connect any solution
info icon
Use a custom webhook to send feedback data to any solution, including enterprise infrastructures.
Advance widget audience targeting
info icon
Target specific user segments using your application user properties to build truly personalized feedback interactions.
Mobile app surveys (SDK)
info icon
Launch native in-app surveys on your iOS and Android mobile apps with Usersnap's new mobile SDK.
Unlimited active projects
info icon
You can set live as many widgets and run various surveys to gain complete insights for your customer feedback program.
Usersnap pricing - companies that are using scale plan
Usersnap pricing - companies that are using scale plan
Usersnap pricing - companies that are using scale plan
Scale customer feedback and insights with Usersnap Scale
Ultimate

Comprehensive enterprise platform to deliver unbeatable experiences.

Starts from
$2,379
/month
Exclusive for yearly subscriptions
Let’s talk
Up to unlimited team spaces
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Up to unlimited feedback responses
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Everything in Scale, plus:
Single-Sign-On (SAML, OIDC)
info icon
Connect your enterprise authentication system with Usersnap for safety control over user log-ins
Dedicated expert manager to support
your customer feedback program
info icon
A dedicated product expert will help you analyze your existing customer feedback strategy, help in setting up Usersnap, and consult you on how to improve your feedback process.
Enterprise infrastructure and security
info icon
Global security support according to your customer enterprise infrastructure requirements
Custom SLA, DPA and PO
info icon
Customization of the SLAs and DPAs to better fit your organization’s special requirements.
Usersnap pricing - companies that are using scale plan
Cisco
Usersnap pricing - companies that are using scale plan

* This pricing only applies to new accounts. There are no changes to existing accounts.

Comparison

Plan details

Essentials

Scale

Ultimate

Scale and grow
down icon
How to collect
down icon
How to manage
down icon

LOVED BY TEAMS AT

Happy Usersnap customers

Frequently Asked Questions (FAQs)

Contact Sales - Usersnap Customer Feedback Software

How will product growth skyrocket when you act on feedback?

Our team is here to help you #MakeFeedbackMatter and we share our insights generously.  

Build better products
with customer feedback

15-day free trial. No credit card.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.