#1 Customer feedback software for digital companies

Build customer-centric products with a customer feedback software to collect and act on voice of customers via screen captures, surveys and feature request.

Learn more about why Usersnap is the idea customer feedback software for youhero banner


Happy Usersnap customers

How Usersnap works?

Step 1/4 Design feedback widget

Collect website & in-app customer feedback easily

Customize feedback buttons and widgets to welcome your customers. Offer feedback options such as NPS, feature request form, screen recording etc. Or trigger feedback surveys by user behavior and URL.

See use cases ⟶
Usersnap feedback widget + feedback menu button
Video feedback and screenshots directly in users' browsers
Step 2/4 Receive contextual feedback 

Capture screenshots, video feedback and user metadata

Enable browser screenshots with annotation tools or voice feedback with screen share for non-techy users to explain issues visually. User environment info and console log errors automatically attached.

Learn more about video feedback ⟶
Step 3/4 Collaborate on customer feedback

Label and prioritize feedback to plan product roadmaps

Assign, label and discuss issues and requests all in Usersnap’s dashboard. Analyze feedback trends with theme labels to make the right product decision and investment.

See feedback management features ⟶
Usersnap feedback widget + feedback menu button
Usersnap Board to manage feedback externally and get upvotes
Step 4/4 Build customer-centric products

Scale customer engagement
and make feedback matter

Share tickets status and get upvotes on product suggestions from your community on Usersnap Board. Close the feedback loop with the reply-to-sender function. Manage feedback with ease to increase customer satisfaction.

Learn more  ⟶

Set up your customer feedback platform in 10 minutes!

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Signup for a free trial account to try the platform for 15 days. No credit card required.

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Install Usersnap snippet on your web application or website with zero code. Or use mobile SDK for your mobile app.

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Configure, design and set live various feedback widgets to collect user feedback.

Designed for product managers, customer success teams, designers & developers to collect feedback


Integrate with tools you use daily

View Usersnap integrations ⟶
Personalized demo on how to use customer feedback software

Learn how collect feedback about pains and needs of your users to build better products?

Schedule a free consultation with one of our experts ⟶

Collect feedback,
ship better & faster.

Try it for free

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